We want you to be happy with Glance. If the software doesn't meet your expectations, please let us know at hello@atglance.app.
Payments for Glance are processed by Paddle.com, our Merchant of Record. Paddle is the legal seller of Glance to end customers. For billing queries, invoices, or payment issues, please contact Paddle support directly at paddle.com/support with your order ID.
If you are a consumer in the United Kingdom or European Union, you have a statutory right to withdraw from a digital purchase within 14 days of the transaction, under the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive. These statutory rights are managed and honoured by Paddle as Merchant of Record and are not limited by this policy.
To exercise your right of withdrawal, contact Paddle support with your order details within 14 days of purchase.
Outside of your statutory withdrawal window, refunds are considered if there is a verified technical issue with your license key that prevents you from activating or using the software, and our support team is unable to resolve it. To request a refund under this policy, email hello@atglance.app with your order ID and a description of the issue.
Upon any refund, your license key will be invalidated. Please discontinue use of the software once a refund has been issued.
We encourage you to check our documentation first — most problems can be resolved quickly with a configuration change. If you need help, email us at hello@atglance.app.